Privacy Policy

The Reset Cabin values your privacy and is committed to protecting your personal information. This policy explains how we collect, use and store your information when you book classes or treatments with us.

 

What We Collect

We may collect the following information when you make a booking or enquiry:

• Name, phone number and email address

• Payment information (processed securely through our payment provider)

• Health and medical information, relevant to your Reformer pilates or massage session (eg. injuries, condition or mobility needs)

• Your booking history and class pass usage.

​

How We Use Your Information

We use your information to:

• Process booking and manage your class passes

• Contact you about your appointments or studio updates

• Tailor exercises and treatment to your needs and ensure your safety

• Maintain records for legal, tax and insurance purposes

​

How We Store Your Information

• All digital records are stored securely and only accessible to authorised staff

• Paper forms (if used) are kept in a locked location

• We keep your record only as long as necessary for the purposes stated above

​

Sharing Your Information

We do not sell or rent your personal data. We may share your information only when:

• Required by law

• Needed to process payments (via secure third- party providers)

• With your consent, such as when referring you to another healthcare provider. 

​

Your Rights

You have the right to:

• Access the information we hold about you

• Request corrections to your personal details

• Ask us to delete your information were legally possible

• Withdraw consent for us to hold health information (note: this may limit our ability to provide safe services) 

​

To exercises these rights, please contact us:

​

Email: info@theresetcabin.com

​​

Changes To This Policy

​

We may update this Privacy Policy from time to time. The latest version will always be available on our website.